Thank you for taking the time to post your feedback! We are so sorry to hear that you weren't completely satisfied with your Hero Hoodie Lite. The Slide&Bite cord locks are one of the premium features on our Classic Hero Hoodies.
However, we were getting some feedback asking for a more simplistic version at a more affordable price. With much time and thought, the Hero Hoodie Lite was created. While maintaining the patented Quikflip® Conversion Technology we decided to go with standard non-adjustable double-drawcord backpack straps, that are perfect for everyday use.
Again, we are so sorry for the misunderstanding! If you decide you'd like to exchange your Hero Hoodie Lite for a Classic Hero Hoodie, we can definitely help you with that! Email us at email@example.com and we can work something out for you! We want you to have the Hero Hoodie that's perfect for you.
Quikflip Apparel Support