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Customer Support: Ordering

Well that's frustrating! There could be a number of reasons why a credit card isn't working properly, including things like having an incorrect zip code or CVV number, and also because our credit card processor just isn't working properly, timing out or having a bad day. But there's no need fret. You can try processing your credit card transaction through PayPal by selecting that option at checkout. 

We take a lot of pride in the speed at which our warehouse and fulfillment team operate. It's typically a great thing when you place an order and it's shipped quickly -- that is until you want to make a change! Our ability to change your order before it ships is very dependent on timing. So if your order hasn't processed through our system we should be able to catch it and cancel and/or replace your order.

But if it's already gone, it's gone, and we unfortunately can't stop it. We can definitely do an exchange and will even pay for the return shipping of the products that you want to change (US orders only). Keep reading on for directions on how to process an exchange.

We want everything to fit perfect for you, so we have created the following size charts to help you pick the correct size.

 - Adult Hoodies and Crews
 - Dryflip Jackets
 - Kids' Hoodies

Still not sure what size to order? No problem. Returns are always hassle-free. Learn more about our 100% Satisfaction Guarantee.

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